FAQ

Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.

Berber

Absolutely, Berber is a weave, not a particular type of Fiber. Berber is simply a type of loop constructionthat may come in olefin,nylon,wool or a blend. Berber requires a more thorough cleaningthan other carpetsbecause the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with berber because they leave soil behind that wicks back to the surface.



Sisal,Seagrass,Grass

Yes, Dry clean only, unless last resort spot cleaning. Spot cleaning can cause discolouration or water rings on Sisal.



Wool

Yes. we have speciality products that we use for wool. We use lower pressure, lower tempareture and take special drying precausions for cleaning wool.

Our technicians will move the heavy furniture. If you could please remove all the breakables like lamps and ming vases etc.

Keep pets, children and regular traffic off the carpet for a period of 6 hours. The homeowner may use the carpet very lightly by wearing white socks.Wait 24 hours before removing tin foil that are put in place to frotect the furniture and the carpet. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and woun't cause any problems.