Frequently Asked Questions | Getset Cleaning

1. Can you clean carpets or rugs over hard floors?

Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.

2. Do you clean ……

a. Berber

Absolutely, Berber is a weave, not a particular type of Fiber. Berber is simply a type of loop construction that may come in olefin,nylon,wool or a blend. Berber requires a more thorough cleaning than other carpets because the “flushing” action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with berber because they leave soil behind that wicks back to the surface.

b. Sisal, Seagrass, Grass

Yes, Dry clean only, unless last resort spot cleaning. Spot cleaning can cause discolouration or water rings on Sisal.

c. Wool

Yes. we have speciality products that we use for wool. We use lower pressure, lower tempareture and take special drying precausions for cleaning wool.

3. Do you move the furniture?

Our technicians will move the heavy furniture. If you could please remove all the breakables like lamps and ming vases etc.

4. How soon can I walk on it?

Keep pets, children and regular traffic off the carpet for a period of 6 hours. The homeowner may use the carpet very lightly by wearing white socks. Wait 24 hours before removing tin foil that are put in place to protect the furniture and the carpet. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and woun’t cause any problems.

5. How to select a carpet cleaner

Here are some questions to consider when choosing a professional carpet cleaning firm:

a. Do they have good references?

Getset cleaning is referred exclusively by the most seasoned Carpet Retailers, Interior Designers and Real Estate Agents. Our company is one of the most respected and professional carpet cleaning firms in the country.

b. What kind of experience do they have?

Getset Cleaning has been caring for fine carpets, rugs and upholstery since 1990. Our staff is familiar with all types of carpet and fabric types. We frequently care for the finest carpets, rugs and upholstery pieces known. Whether you have a natural or synthetic piece and regardless of the soiling conditions, you will receive a level of expertise that is second to none.

c. Are they well educated in their field?

Not only do we attend educational courses and study our trade journals, we also lead seminars around the country and write for national trade magazines.

d. Which system do they use?

Getset Cleaning uses only the most advanced systems on the market today. We insist on using the best equipment and products. The procedures we use do not leave excess moisture in the carpet or leave a sticky residue behind. You can expect maximum soil and spot removal. Anything that is not a permanent stain can be removed with our cutting edge procedures. We travel all over the country to find the most effective products. It is routine for our firm to remove spots that others are not able to remove. Getset Cleaning is also committed to first class customer care. Our courteous, uniformed technicians will arrive in a clean, lettered company truck. You will then receive the most outstanding service experience ever!

e. Do they guarantee their work?

Far too often service companies are not willing to stand behind their work. Our guarantee to you is that if you are not completely thrilled with the cleaning experience you receive from us, we will rush back to your location at no charge and no obligation to make things right.